Thursday, 16 April 2009

shoddy bookmaker alert

bwin have been hammered for closing accts and poor customer service over the years. They even have a rule buried deep in their T&Cs prohibiting accounts from employed at other firms. But this one has to take the cake. The punter wins €2000 and then the bookmaker says 'sorry, we shouldn't have offered these bets to you in the first place'.

There's no comeback for this. The punter has done nothing wrong, and bwin have remote staff based in Australia trading live on AFL and NRL matches. If that is not deliberately targetting Australian clients to bet in-running, then I don't know what is. Conveniently hiding behind rules to suit themselves, they know damn well what they are doing is wrong, but also that the Australian government will never prosecute a firm based overseas anyway. Every UK bookmaker offers betting in-running to Aussies, the only firm who restricts is Betfair because they hold an Australian licence.

read the thread from OLBG - bwin shafts punter

Pure scam and punters should never let bookies get away with pathetic actions like this. Let's see if the gaming authority in Gibraltar has any balls....

UPDATE 17/4/09 - it appears as if Bwin have caved in and will pay the punter out after both the Gibraltar authorities and SportsbookReview were contacted to get involved.

Bwin still remain a bookmaker to steer well clear of. They have an enormous range of markets but with ridiculously high margins, and won't hesitate to cut you off if you dare to win a few times...

2 comments:

  1. SBR have a good record at resolving disputes with BWin; I'd be inclined to recommend it be sent their first rather than Gibraltar.

    ReplyDelete
  2. cheers Darryl, will make sure the punter knows about that option.

    ReplyDelete

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