Skip to main content

Betway 'scandal' resolved

Recently Twitter lit up with allegations of the new Champion Chase sponsor Betway refusing to pay a punter his winnings. The punter in question won a couple of his early bets on a new account and then wanted to withdraw his winnings. Possibly suspicious that the punter was betting for someone else, Betway asked for KYC (Know Your Customer) details to verify the identity of the punter - as they are required to do as part of their licensing conditions.

This is where it went awry. The customer, a student who had changed address several times over the summer, as uni students in particular are prone to (been there, done that), sought to expedite the process by doing a little cut and pasting of one scanned document (not illegal, just silly), rather than just being open and explaining the situation. Also understandable if you've ever wanted to get a mobile phone account or similar where a credit check is required. Betway audit staff noticed the irregularity and then the problems began. Rather than starting a conversation with the punter, they demanded more documentation which he submitted. All genuine documents however one of them contained a typo in the post code (probably easily done if you keep changing addresses, but again, not the fault of the bookmaker). Betway staff then pulled down the shutters and refused to discuss the case any further with the customer. Winnings confiscated, deposit to be returned, go away, no further correspondence to be entered into. All the while never telling the customer why. A fairly shambolic set of rules essentially allowing the firm to do whatever they want didn't help either.

Twitter went nuts and it's not hard to see why. Both sides were at fault - the punter for his naivety in editing an identifying document and Betway for digging their own hole with terrible communications. A new Head of PR, the experienced Alan Alger, conveniently walked into this in his first week in the job and was able to resolve the situation through mediation. The customer admitted his fault, Betway admitted their communication on the issue was poor and would pay out once that single issue was resolved. Their rules are now under a 'very thorough review'. Case is now closed.

Moral of the story - customers shouldn't muck around with ID documents and bookmakers shouldn't close up shop when customers have genuine grievances.

Betway aren't thieves, they just don't like making it easy for punters who raise red flags. Most bookies will do that...

Comments

  1. Glad to see it was resolved and usually it is just inept staff that let these matter go too far.
    Although a long time ago and they claim to have changed, Betway have a murky past of angle shooting and general scam tactics. See: http://www.sportsbettingonline.net/scam-sportsbooks/betway/ - I always have hesitation with these sites and its pretty easy to say you have changed.

    ReplyDelete

Post a comment

Thanks for your comments, but if you're a spammer, you've just wasted your time - it won't get posted.

Popular posts from this blog

It's all gone Pete Tong at Betfair!

The Christmas Hurdle from Leopardstown, a good Grade 2 race during the holiday period. But now it will go into history as the race which brought Betfair down. Over £21m at odds of 29 available on Voler La Vedette in-running - that's a potential liability of over £500m. You might think that's a bit suspicious, something's fishy, especially with the horse starting at a Betfair SP of 2.96. Well, this wasn't a horse being stopped by a jockey either - the bloody horse won! Look at what was matched at 29. Split that in half and multiply by 28 for the actual liability for the layer(s). (Matched amounts always shown as double the backers' stake, never counts the layers' risk). There's no way a Betfair client would have £600m+ in their account. Maybe £20 or even £50m from the massive syndicates who regard(ed) Betfair as safer than any bank, but not £600m. So the error has to be something technical. However, rumour has it, a helpdesk reply (not gospel, natur

Preview de la Prix de l'Arc de Triomphe 2020

The European flat racing season comes to its natural conclusion in this messed up hell of a year. The queen of the turf, Enable, goes for an historic third win but it has been wet and cold all week in Paris, making it a tough old slog in deep ground. There won't be much of a crowd there to 'bring the house down' if she wins, in front of no more than 1000 paying spectators, but the racing world will be tuning in across the globe. =============================================== Prix de L'Arc de Triomphe   ParisLongchamp, 1605 local, 1505 BST, 0005 Monday Sydney time.  2400m, Group 1 Weight-for-Age, (no geldings)  Approx €3m.  Expected Going - Heavy.  1.Persian King - 4yo, Kingman/Pretty Please - Andre Fabre - Pierre Charles Boudot   Star French colt stepping up to a mile and a half for the first time. Won the French 2000 Guineas (Poulains) on heavy ground but ran fourth (only time in his career finishing worse than second) in the Jacques Le Marois, almost nine lengt

lay the field - my favourite racing strategy

Dabbling with laying the field in-running at various prices today, not just one price, but several in the same race. Got several matched in the previous race at Brighton, then this race came along at Nottingham. Such a long straight at Nottingham makes punters often over-react and think the finish line is closer than it actually is. As you can see by the number of bets matched, there was plenty of volatility in this in-play market. It's rare you'll get a complete wipe-out with one horse getting matched at all levels, but it can happen, so don't give yourself too much risk...